1) How long are shipping times?

A selection of our products are hand made/compound in house i.e. Fragrance Body Butters, Fragrance Body Mist, and our Sea Moss Jell, therefore the shipping expectancy can vary from 3 days up to a week in order to offer you the very best and freshest experience.  We also work with suppliers around the world to source high quality products. Our suppliers typically ship items within one to five days of receiving an order.  DW-Naturals “Originals” items are typically processed and shipped within 2-3 business days.

In both cases, as soon as your product ships, you'll receive a tracking number via email

2) Where is your company located?
Our company located in St Augustine FL , our supplier warehouses are located across the United States, Africa, Europe, and China.

3) Is shipping free?
Yes! to all of our FIRST TIME buyers, this is our way of welcoming you to the DW-Naturals Family

4) What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

5) Can I cancel my order?
Cancelations are possible within 24 hours of order submission or if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
6) Will I receive a tracking number after I place my order?
Yes, all customers will receive an order tracking number to the email they provide during checkout.
7) Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
8) How can I pay?

We accept all major credit cards: Visa, MasterCard, and Discover.  We also accept PayPal.
If you spot and shop with us at a "Popup" we will accept Zelle